Interactive Whiteboards
  • This topic has 1 reply, 2 voices, and was last updated 5 years ago by Anonymous.
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    • #1107
      Heather ReedHeather Reed
      Participant

      When I’m at my activboard using activinspire and I select the write on desktop option, I can write on my desktop using my activ slate and the pen that was provided with it but if I try to use the pen or my finger at the ActivBoard, I often cannot write on my desktop. What am I doing wrong?

    • #5996
      Anonymous
      Inactive

      Hi Heather,

      Thanks for posting on the Support Community.

      With regard to this query, it sounds like maybe the ActivBoard is not being detected within the ActivManager Control Panel.

      Please ensure that the USB cable is connected from the ActivBoard to the computer.
      The flame in the corner of the ActivBoard should be a white LED when it’s connected and should change colour when the pen touches the ActivBoard.
      If the LED is red, then this will indicate a connection issue which could be related to cabling or drivers.
      The latest ActivDriver can be downloaded from article 10902 on http://www.PrometheanKB.com.

      I hope this information helps.

      Kind regards,
      Adam
      Promethean Technical Support

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