I am trying to use an ActivSlate with a laptop to write in ActivInspire. When I open ActivManager I can see the ActivSlate but I can’t calibrate and when I use my Promethean Pens on the slate the mouse does not move on the laptop. Hoping I can get some help with this.
I have a an ActivSlate 60 (Model Number: PRM-RS3-01).
The slate is connected to an ActivHub (Model Number: PRM-AH2-01).
The ActivHub is plugged into the laptop which has ActivDriver version 126.96.36.199
ActivHub Firmware: V5.13 Build 0
ActivSlate Firmware: V14.14 Build 1
Windows Version 1809.
Thank you for reaching out.
Can you click on the ActivManager Icon and go to control panel? Now look under the Pens tab. Is mouse or tablet selected? Can you select the opposite one? Are you still having the same issues?
We look forward to hearing from you.