- This topic has 2 replies, 2 voices, and was last updated 7 years, 5 months ago by
Anonymous.
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December 18, 2014 at 10:24 pm #224
JOSEPH SANTAMBROGIO
ParticipantI am running active inspire on a mac that is running windows 7 (don’t ask why). I have two student pens that do work. they say 06/11 on them, the teacher pen says 09/11
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December 18, 2014 at 11:05 pm #3819
Anonymous
InactiveHi Joseph.
Does the LED in the top left of your ActivBoard change colour when the teacher pen is on the surface of the board? If the LED changes colour it is detecting your ActivPen.
I would firstly recommend re-calibrating this ActivPen. If this does not help, try turning off your ActivBoard from the mains and remove your USB cable from the computer, leave for 10 minutes and reconnect and turn on and re-calibrate. If the projector is on the same power socket please ensure this is powered down first with enough time to cool down.Should the issue persist I would recommend contacting us directly either by an e-mail submission through our Knowledge Base (www.prometheankb.com) or by phone. In either case, please refer to support case 00470858 when contacting us with that information.
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December 18, 2014 at 11:05 pm #3820
Anonymous
InactiveHi Joseph.
Does the LED in the top left of your ActivBoard change colour when the teacher pen is on the surface of the board? If the LED changes colour it is detecting your ActivPen.
I would firstly recommend re-calibrating this ActivPen. If this does not help, try turning off your ActivBoard from the mains and remove your USB cable from the computer, leave for 10 minutes and reconnect and turn on and re-calibrate. If the projector is on the same power socket please ensure this is powered down first with enough time to cool down.Should the issue persist I would recommend contacting us directly either by an e-mail submission through our Knowledge Base (www.prometheankb.com) or by phone. In either case, please refer to support case 00470858 when contacting us with that information.
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