I have an EST-P1, and the image is curved. – Promethean Community

I have an EST-P1, and the image is curved.

This topic has 4 replies, 4 voices, and was last updated 5 years, 9 months ago by Anonymous.

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- November 13, 2014 at 8:13 pm #112
  Wendy
  Moderator
  Please consider the following questions and provide Technical Support with your answers.
  - Is the image still curved when the computer is no longer connected? (Is the “no image” screen curved?)
  - Is the keystone value between -4 and 4?
  - Is the Digital Zoom value at 0?
  - Is there anything behind the ActivBoard that may be pushing it out, causing the image to be curved?
- February 6, 2015 at 5:51 pm #3474
  
  Anonymous
  Inactive
  
  the “no image” screen is not curved
  
  yes
  
  yes
  
  no
- February 6, 2015 at 9:56 pm #3475
  
  Anonymous
  Inactive
  
  For assistance with determining if the Projector, Board or the Stand on which the Board and Projector are mounted is at cause for the image being curved in that manner, please contact our Technical Support Team with pictures of what is being seen on the board.
- February 6, 2015 at 9:58 pm #3476
  
  Anonymous
  Inactive
  
  It’s not physically curved. The image is curved
- February 8, 2015 at 10:49 pm #3477
  
  Anonymous
  Inactive
  
  Hello Chris,
  
  So that we can help you further please contact our Technical Support Team with pictures of what is being seen on the board.
  
  Thank you,
  
  Craig
  Promethean Tech support.
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