I have downloaded the free version but when I try to extract the file it asks for a password, I’ve tried using the one I registered with but it doesn’t work.
Thank you for contacting us.
When you download ActivInspire it will open as the personal version and ask for a license key.
If you have any Promethean hardware you may be able to generate a license key, to find details on how to do this please go to http://www.PrometheanKB.com and search for article 10937.
If you do not have any Promethean hardware you will need to purchase a license key from a Promethean re-seller.
Finally if you wish to run the personal edition simply select “run personal edition”
Hi, the problem is when I come to extract the zipped file that I downloaded from the website, I’m asked for a password then.
Which website are you trying to download the file from?
Which file are you trying to download? Could you provide a link, please?
Are you logged in the website?
Promethean Technical Support
Hi, here is the link
We will reply to you via email.