What is ActivInspire?
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    • #468
      Natalie Soto-MehleNatalie Soto-Mehle

      The projector is on, but the light in the corner of the board is not. This means I can’t get the pen to respond. I have unplugged and started over.

    • #4391

      Hi Natalie
      When there is no power to the flame on the ActivBoard this is usually related to a cabling issue or power issue. 
      Have you tested a different USB cable at all? If you have an ActivBoard with built in speakers, does the amplifier have power on the left hand side of the ActivBoard? 
      Should the issue persist I would recommend contacting Promethean Technical Support directly for this issue.
      Promethean Technical Support
      Case 00499588

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