Software Solutions
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    • #32099
      Chris CherryChris Cherry
      Participant

      I am a math teacher who wishes to use the equation editor. When I would click on the editor icon, the screen just blinks. I installed the latest version of Java, as my technology coach suggested, and the problem continues. Do you have any other possible ways to fix the issue?

    • #32105
      Kate PrometheanKate Promethean
      Moderator

      Hi Chris,

      Thank you for your message.

      Could you please confirm the version of ActivInspire you are running? You can find this in the help tab > about.

      Please ensure that adobe flash player is up to date.

      It may also be worth trying a manual uninstall and a fresh uninstall.

      Here are the instructions for a manual uninstall as per your operating system:

      Windows: https://support.prometheanworld.com/article/1644/

      Mac: https://support.prometheanworld.com/article/1646/

      Please then try a fresh install from this link: https://support.prometheanworld.com/activinspire-download

      Should this not work please do not hesitate to get back in touch.

      Kind regards,

      Kate

      Promethean Technical Support

      home

    • #32106
      Kate PrometheanKate Promethean
      Moderator

      Hi Chris,

      Thank you for your message.

      Could you please confirm the version of ActivInspire you are running? You can find this in the help tab > about.

      Please ensure that adobe flash player is up to date.

      It may also be worth trying a manual uninstall and a fresh uninstall.

      Here are the instructions for a manual uninstall as per your operating system:

      Windows: https://support.prometheanworld.com/article/1644/

      Mac: https://support.prometheanworld.com/article/1646/

      Please then try a fresh install from this link: https://support.prometheanworld.com/activinspire-download

      Should this not work please do not hesitate to get back in touch.

      Kind regards,

      Kate

      Promethean Technical Support

      home

    • #32108
      Chris CherryChris Cherry
      Participant

      It says that my computer has version 2.18.68238

      I am not able to uninstall and reinstall programs on my computer; that has to be done by a district computer administrator.

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