- This topic has 4 replies, 5 voices, and was last updated 5 years, 2 months ago by Anonymous.
September 9, 2015 at 8:57 pm #880ConyersParticipant
I work at a college, and we are upgrading our classroom computers to Office 2013. The faculty are starting to run into the issue “PowerPoint source file is incorrect” when trying to import PPT files as images and as objects.
I know about the work-around with shortening the file names and with taking out the spaces. I also know about converting the PPTs files to PDFs. It is not feasible for us to downgrade MS Office to the 2010 version.
My question is when will this bug be addressed?
(I have seen questions about this bug going back to 2013. We have both Activ and SMART products on this campus. It is going to be kind of hard for me to keep selling ActivInspire to the faculty, if the basic PPT import doesn’t work.)
September 10, 2015 at 4:09 pm #5429AnonymousInactive
This issue is currently with our development team and we are yet to receive a date as to when it will be fixed.
At the moment the workaround available is at http://www.prometheankb.com, article 11085 which you are already aware of.
The final option would be to move to ClassFlow (incorporated into ActivInspire) where you can use all your existing flipcharts and import PDF and Powerpoint slides.
Thank you for your cooperation.
Promethean Technical Support
September 10, 2015 at 7:03 pm #5430AnonymousInactive
Thank you for the quick response. It is just surprising that this issue hasn’t been fixed yet, because Promethean is usually so good about putting out updates and keeping up with possible compatibility issues.
I will check out ClassFlow and see what it is like.
Thank you for your help!
September 22, 2015 at 9:16 pm #5431AnonymousInactive
Have you tried using ActivOffice? It is a plug in for PowerPoint and works with Office 2013. It gives you a mini tool palette when presenting in PowerPoint without the need to convert to Inspire.
I am a Promethean Trainer and I would say ActivOffice works well for those that prefer PowerPoint or have all their resources already developed in PPT.
September 23, 2015 at 6:57 am #5432AnonymousInactive
We would not recommend using ActivOffice with PowerPoint 2013 or above as these are unsupported versions as they have been released after the release of ActivOffice, as such you may encounter issues.
ActivOffice is only supported on Microsoft PowerPoint 2007-2010 32bit variants only.
Promethean Technical Support
- You must be logged in to reply to this topic.
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)
- Release notes for myPromethean portal 1.3.1 (released 18 August 2020)
- Release notes for ClassFlow v6.12 (released 15 August 2020 for US / 21 August 2020 globally)
- Release Notes for myPromethean Portal 1.3 (released 23 July 2020)