Interactive Whiteboards
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    • #33562
      Daniel BullDaniel Bull
      Participant

      Hi, I don’t seem to be able to get this installed correctly. Could you confirm the correct file I should be using. My board is currently on v2.3

       

      thanks

    • #33565
      Daniel BullDaniel Bull
      Participant

      Resolved it. Should be using v2.3.0.37

    • #33569
      Craig PrometheanCraig Promethean
      Moderator

      Hello Daniel,

      Thank you for your posts.

      It seems you have resolved your own issue.

      Please let us know if you need anything else.

      Kind regards,

      Craig

      • #33570
        Daniel BullDaniel Bull
        Participant

        Hi Craig, the only other thing I was trying to work out was setting it up so I could save to and get files from my Google Drive when using the whiteboard features. I have seen it but can’t work it out.

        I did go into Apps and the Google Drive app permission. It tried to turn on storage here which may be the fix, but then it says “Screen overlay detected – To change this permission setting, you first have to turn off the screen overlay from Settings>Apps”. When I go there isn’t clear what needs to be changed.

        Any help would be much appreciated.

    • #33572

      Hello Daniel,

      Thank you for your reply.

      Could you please confirm what other apps are running? We suggest you close them all out and try again.

      Please, let us know if the issue persists.

      We look forward to hearing from you.

      Kind regards,

      Arianna

      Promethean Technical Support

       

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