Interactive Whiteboards
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    • #32986
      Amy McAdamAmy McAdam
      Participant

      Help Please!

      We have had IT technicians trying to get our boards back working, issue is the stylus/pen will not work on interactive features, we can still use a mouse and keyboard from teacher’s desk but pen still will not work on the baord.  We are using Activ Boards V8.004 firmware and also V5.5.8.42.2 drivers on a Windows 10 laptop. Has anyone out there had a similar problem and if so how did you fix it please?

       

    • #33003
      Kate PrometheanKate Promethean
      Moderator

      Hello Amy,

      Thank you for your post. This issue sounds like it is due to an older version of firmware (8.04).

      In order for us to suggest the correct steps to solve this issue, please confirm the model of the boards. This article shows you how to locate the model number:

      https://support.prometheanworld.com/article/1778/

      This is just because each model and size of board requires a different firmware version.

      We look forward to hearing from you.

      Kind regards,

      Kate

      Promethean Technical Support

      https://support.prometheanworld.com/

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