New laptop, latest software and drivers, new board. still not staying connected.
Can you provide us with the model number of your ActivBoard, this will help us assist you.
Can you please confirm if the ActivBoard has power? Id the light in the top left hand comer of your ActivBoard lit up? If so what colour is it?
Also how long is the USB cable running from your computer to the ActivBoard and does it connect via a wall box?