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    • #403
      tatsj25tatsj25
      Participant

      I cannot use the ActivManager to update drivers, as my work is blocking something to access the Internet files to update the firmware on my ActivSoftware. Where can I download all the files to run the updates?

    • #4229
      Anonymous
      Inactive

      Our technical
      support
      team can provide you with any needed firmware updates, provided
      that the troubleshooting performed with you on the device or devices in
      question lead them to the conclusion that such an upgrade will correct that
      issue.

       

      (Support Case
      00490748)

    • #4230
      Anonymous
      Inactive

      please send me the firmware updates to trouble shoot our boards so the pens collaborate

    • #4231
      Anonymous
      Inactive

      Hi jdeutsch0823,

      Our technical support team can provide you with any needed firmware updates, provided that the troubleshooting performed with you on the device or devices in question lead them to the conclusion that such an upgrade will correct that issue.
      Please could you let us know what the exact issue you are experiencing along with the model number (not serial number) of the ActivBoard?

      Thanks,
      Adam
      Promethean Technical Support

    • #4232
      Anonymous
      Inactive

      Please let me know if it is a firmware update that our boards are needing to use the pens…. over four…..

    • #4233
      Anonymous
      Inactive

      I will get the model numbers…. I do believe they are all the same just newer models…

    • #4234
      Anonymous
      Inactive

      Could it be a ip block???

    • #4235
      Anonymous
      Inactive

      Hello jdeutsch0823 ,

      We have many different models of boards and panels. Depending on the model willl determine which firmware is needed.

      Can you pleasesend us the product codes from off the boards/panels?

      Thank You
      Frances
      Promethean Technical Support

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