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  • This topic has 11 replies, 4 voices, and was last updated 4 years ago by Anonymous.
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    • #1420
      mhegge64mhegge64
      Participant

      On the MacBook Air, Log in as local admin, can connect, logout and login as LDAP user, cannot connect. Log back into local admin, cannot connect. Newest driver has been tried. Older driver did not appear to install the /usr/local/lib, newer driver did.

      MacBook Air devices – MacBook Air (13-inch Early 2015) and MacBook Air (13-inch Mid 2012)
      Using 6′ and 10′ USB cables

    • #7319
      Anonymous
      Inactive

      Hi,

      What happens when you try to connect? Do you get any error messages?
      Also, what hardware are you using?

      Thank you

      Miguel
      Promethean Technical Support

    • #7320
      Anonymous
      Inactive

      Much of of that information is in the post. Driver icon does not indicate connectivity. 

    • #7321
      Anonymous
      Inactive

      Hi,

      Please could you check that the LDAP users have access to the below locations:

      /Applications/Promethean
      System – R & W
      Admin – R & W
      Everyone – Read only

      /usr/local/share/promethean
      System – R & W
      Everyone – Read only

      /Library/LaunchAgents
      System – R & W
      Everyone – Read only

      /usr/local/lib
      System – Read & Write

      Everyone – Read only

      I hope this information helps.

      Thanks

      Adam
      Promethean Technical Support

    • #7322
      Anonymous
      Inactive

      Ok, this is what I see on the below locations:

      /Applications/Promethean
      System – R & W
      Admin – R & W
      Everyone – Read only

      There is no location /usr/local/share/promethean, but there is
      /usr/local/Promethean
      System – R & W
      Wheel – R & W
      Everyone – R & w

      and a /usr/share/promethean/
      System – R & W
      Wheel – Read only
      Everyone – Read only

      /Library/LaunchAgents
      System – R & W
      Wheel – Read only
      Everyone – Read only

      There is no location /usr/local/lib, but there is
      /usr/local/Promethean
      System – R & W
      Wheel – R & W
      Everyone – R & W

      /usr/local/bin
      System – R & W
      Wheel – Read only
      Everyone- Read only

      Usr/local/jamf
      System – R & W
      Wheel – Read only
      Everyone -Read only

      Usr/local/promethean
      System – R & W
      Wheel – R & W
      Everyone R & W

    • #7323
      Anonymous
      Inactive

      Hi,

      Thanks for your reply.

      The folder locations which you have mentioned that there is no location, what you may have to do is Go>Go to folder : /usr/local and then put this into column view and then you will be able to see the lib folder.
      This method should then find these 2 locations you didn’t have.

      From our experience fixing these positions in these locations should help with this issue that’s been raised.

      Thanks
      Adam
      Promethean Technical Support

    • #7324
      Anonymous
      Inactive

      This is what the promethean installer is installing on the device. This is what we are seeing in the /usr/local

    • #7325
      Anonymous
      Inactive

      So, are we seeing an driver installer issue? macOS compatibility issue? Users are connecting via USB in all situations.

    • #7326
      Anonymous
      Inactive

      This is what I see, local admin user, macOS 10 Sierra



      I need to find what the LDAP user is seeing

    • #7327
      Anonymous
      Inactive

      Hi,

      Thank you for your reply.

      Please note that Mac OS Sierra is currently unsupported as such you may experience issues. 
      Are you still using a Mac computer that is using a previous version of the operating system that is supported? 

      Thanks,
      Adam
      Promethean Technical Support

    • #7328
      Anonymous
      Inactive

      I re-imaged the MacBook Air to macOS 10.10.5. I believe I installed the latest driver (v5.14.21) Logged in as an LDAP user:

      /usr/local/share/promethean
      System – R & W
      Wheel – Read only
      Everyone – Read only

      /Library/LaunchAgents
      System – R & W
      Wheel – Read Only
      Everyone – Read only

      /usr/local/lib
      System – Read & Write
      Everyone – Read only

      /usr/local/lib
      System – Read & Write
      Wheel – Ready Only
      Everyone – Read only

      Does this all look correct?

    • #7329
      Anonymous
      Inactive

      Hi @mhegge64,

      Thank you for your reply.

      We will contact you directly over email (using the email address you have used to sign up to the Community) to help assist with this issue further.

      Kind regards,
      Adam
      Promethean Technical Support

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