Interactive Flat Panels
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    • #32620
      Kimberly ArringtonKimberly Arrington
      Participant

      When installing the SeeSaw app from the Google PlayStore, we receiveJailbroken - SeeSaw app a warning message and are unable to open the app.  Warning Your device appears to be jailbroken.  This may open your device to security vulnerabilities and cause issues using apps.  Is there a resolution, or are we unable to use this app?

    • #32660

      Hi Kimberly,

      Thank you for contacting Promethean.

      We have not seen this issue before, can you please confirm the following:

      • Serial number of the ActivPanel
      • Did you activate playstore via the Panel Management?
      • Have you tried to download this app on another ActivPanel? does the issue occur there too?

      If you require any further information, feel free to contact us.

      Kind regards,
      Abdullah
      Promethean Technical Support

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    • #32661
      Kimberly ArringtonKimberly Arrington
      Participant
      1. The serial number of the ActivPanel (Sensitive Information Removed by Promethean)
      2. Did you activate playstore via Panel Management? – Yes, via Google Playstore, and yes, we have all our Titanium models on Panel Management but do not have a set Configurations – it is left open.
      3. Have you tried to download this app on another ActivPanel? does the issue occur there too? – Yes, it has happened on at least 3 of our panels that we are aware of.
    • #32690

      Hello Kimberly,

      Thank you for your reply.

      Due to the nature of this issue, we are going to contact you directly via email with specific troubleshooting and questions.

      Kind regards,

      Arianna

      Promethean Technical Support

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