- This topic has 4 replies, 3 voices, and was last updated 3 years, 7 months ago by Anonymous.
February 2, 2017 at 2:22 pm #2220AnonymousInactive
I don’t think this is a huge problem, but it is affecting a few of our teachers and I have scrolled through here and haven’t found the answer, so here it goes! Some of the keyboards that pop up on the ActiWall screen are not. I have looked at these teachers bottom right hand icons and I don’t see the prompt for the keyboard either. What can I do? Also how can you fix the setting so that the keyboard center in a small box in the middle of the screen instead of taking up the whole bottom portion of the board? Thanks in advance!
February 2, 2017 at 3:24 pm #9240AnonymousInactive
Thanks for posting on the Support Community.
Are you referring to the on screen keyboard whilst using the ClassFlow Connect, or when you connect a laptop to the ActivWall?
If it’s a laptop you are using with the ActivWall, this will be down to the operating system to manage the on screen keyboard.
Promethean Technical Support
February 2, 2017 at 4:18 pm #9241AnonymousInactive
I am referring to using it without a laptop, therefore while using classflow connect. Could the fact that a wireless keyboard is connected affect this? Sorry for the confusion and thank you for the reply. What could I try? Thanks again!
February 2, 2017 at 10:28 pm #9242AnonymousInactive
If you are referring to any on-screen keyboards used in the ClassFlow Connect devices, the presence of any physical keyboard should not affect their operation.
To bring up the On-Screen keyboard in Windows 10 on that ActivConnect, execute a right-click on the taskbar along the bottom of the operating system. In the menu that appears, an option for Show touch keyboard button should be available; check that option to have the On-Screen Keyboard icon appear in the taskbar.
You can also access an On-Screen Keyboard in Windows through its Ease of Access settings (Start > Settings > Ease of Access > Keyboard), toggling the ‘On-Screen Keyboard’ option ‘ON’ to bring that keyboard up.
February 2, 2017 at 11:02 pm #9243AnonymousInactive
Thanks so much! The screen shots were great! Thanks for the speedy reply!
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- Release notes for myPromethean portal 1.3.1 (released 18 August 2020)
- Release notes for ClassFlow v6.12 (released 15th August 2020 for US / 21st August 2020 globally)
- Release Notes for myPromethean Portal 1.3 (released 23 July 2020)
- Release Notes for Screen Share (released 23 July 2020)
- Release Notes for ActivPanel Elements Series v4.1.0 (released 23 July 2020)