[Jennifer Fletcher]

[Anonymous]

Hi Jennifer, 

Do you mean the remote for the projector?  Or do you have a Promethean ActivPanel Touch?  
If projector, then unfortunately it will have to be a manufacturer’s remote for it to work. 
A universal remote would be able to perform most basic functions for the ActivPanel, but you wouldn’t have access to everything.

I have created a reference for you, in case you would like to call in to Tech Support to clarify. :  00462785

[Anonymous]

all I want to do is turn on the promethean board attached to projector

[Anonymous]

Hi Jennifer, 

Can you tell me which type of board you have?  Do you have a product code for it?  Don’t post the serial number online, or only post the first numbers if you can’t find the product code. 
Most of our boards don’t need to be turned on, the LED in the top left hand corner lights up automatically as soon as you connect to to your PC with a USB cable. 

[Anonymous]

I can’t give you serial number because I am not in school today, but the light is on and I am connected to the computer, so do I need to click on active inspire for the board to view, otherwise all I see is my school homepage

[Anonymous]

Hi Jennifer, 

Are you saying you are not actually with the board at the moment?  
Perhaps it would be easier if you give us a quick call and we can talk you through this. 
Just quote the reference number I gave and our agents will be happy to help you. 

[Author]

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