October 26, 2021 at 1:44 pm #35201
hello i have a Macbook air and it would not let me to open any downloaded packs. it tells me that i do not have the right file to open the resource packs and accessories. can someone help ?
November 1, 2021 at 2:26 pm #35249Krista PrometheanModerator
Thank you for reaching out.
Do you have ActivInspire installed on your computer? If not, please follow the link below for steps on installing ActivInspire and importing the resources.
Please let us know if you have any further questions.
Promethean Escalations Team
November 1, 2021 at 5:34 pm #35255
yes it is installed, the only problem is when i come to open my resource packs, it is telling me that i do not have the appropriate files to open them.
November 2, 2021 at 9:27 am #35263James PrometheanModerator
Thanks for your post.
When you say open the resource pack, how exactly are you attempting this?
Could you talk us through where you navigating to and what you are clicking on to try and access the resources?
November 2, 2021 at 10:04 am #35265
I downloaded the resource pack and it is fully installed on my macbook. The file is on my desktop. however when i click on it to open it the following pops up
Adobe Acrobat Reader could not open ‘ActivInspire_main_res_v1.1_ENU.as4a’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)
Do i need to install something in order for me to have the correct file type to open int ?
November 2, 2021 at 3:14 pm #35271James PrometheanModerator
Thanks for clarifying.
Once you have downloaded the resources pack, it needs to be imported from ActivInspire.
You will need to open ActivInspire, click “File” > “Import” > “Resource Pack to My/Shared Resources” and navigate to wherever you have the file stored on your Macbook to import it.
Once this has finished, you will find the resources in the Resource Browser.
Hope this helps.
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