November 19, 2020 at 9:19 pm #31373David ConnorParticipant
Since updating my Mac to macOS Big Sur, the equation editor in ActivInspire “fails to initialise Java VM”.
ActivInspire version 2.18.68238
Java 8 version 271
November 23, 2020 at 12:30 pm #31415Arianna PrometheanModerator
Thank you for your post.
There is a more recent version of ActivInspire, that can be downloaded from our Support Portal: https://support.prometheanworld.com/product/-activinspire-/.
Please, be informed that we do not support macOS Big Sur with ActivInspire yet.
We suggest you make sure you only have one version of Java installed on your computer. Please, uninstall all additional versions of Java from your computer, including the latest, and then try to reinstall the latest version and try to launch ActivInspire.
Should you have any more queries, please get back in touch and we will be happy to assist you further.
Promethean Technical Support
December 22, 2020 at 7:05 pm #31957Joey StarkeyParticipant
Any update on a timeline for when macOS Big Sur will be supported? And, separately, M1 chips? Thanks!
December 23, 2020 at 8:14 am #31959Adam H PrometheanSenior Moderator
Thanks for your post. We still haven’t been provided with an ETA for support for these two things. I will add your post to the current enhancement requests we have open internally in support of these.
December 23, 2020 at 8:37 am #31960Adam H PrometheanSenior Moderator
Hi again Joey,
I’ve just heard from our team internally that support for Big Sur will be coming in the ActivInspire 2.21 release. This release was expected before the end of this year, however it’s now due to be released early in the new year.
Please subscribe to the announcement section of the forum so that you’ll receive an email when this version has been released – https://community.prometheanworld.com/forums/forum/announcements/
February 2, 2021 at 4:07 pm #32424Alexandra PrometheanModerator
Just to let you know that our Product team have tested the ActivDriver and did not find any issues on the M1 ARM-based machines used in test. If you have any issues with the ActivDriver please feel free to open a new support case via the below link, providing as much information as possible so that we can go through some troubleshooting:
If you have any further queries please do not hesitate to contact us.
Promethean Technical Support
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- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)