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    • #18200
      Catherine LimonCatherine Limon

      I have an Activpanel Series 3 (I believe) in my classroom and I have downloaded a screen and audio recorder from Promethean (ADV Screen Recorder) to create instructional math videos for my students. When I plug the microphone into the media USB on the lower left hand corner of the panel, a message pops up that the microphone is loaded; however I am unable to record my audio with my screen recordings. Perhaps you can help me fix this issue. Thank you, Catherine Limon


    • #18208
      Craig PrometheanCraig Promethean

      Hi Catherine,

      Thank you for your post.

      The ADV Screen recorder is not Promethean software.

      You could record the screen in ActivInspire in the same way. We can’t offer support on 3rd party hardware.

      Please try within ActivInspire and let us know if you have any issues 😊

      Kind regards,


      Promethean Technical Support



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