Interactive Flat Panels
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    • #30460
      Rod San CristobalRod San Cristobal
      Participant

      We have multiple titanium boards that, at times, will not pull up a file a teacher is trying to open from their MSFT account.  They are signed into the app with the proper credentials. Other users on other boards don’t have an issue at all.  To rule out a network or MSFT account issue, I tried to open a file that was saved to the panel and it didn’t open either.   We are a Microsoft school, so we are heavily dependant on the apps.  If they don’t work 100 percent of the time, our teachers won’t use them.

      Does anyone else rely on Microsoft apps?  How has your experience been using them on the Prometheans?

    • #30542
      Slim PrometheanSlim Promethean
      Moderator

      Hi Rod,

      Thanks for your post!

      This is definitely a unique issue.

      In order to be able to investigate what might cause the file not to open properly, we’d like to e-mail you directly so that we can assist you further.

      Kind regards,
      Slim

      Promethean Technical Support

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