What is ActivInspire?
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    • #1376
      Ashley S JohnsonAshley S Johnson

      I’ve bought a Microsoft surface tablet and pen for using inside my classroom, however I cant seem to use the pen on a flip chart. I’ve tried all the settings and can only manage a dot. I’ve updated all software and restarted my tablet. Can anyone help? I went $700 in debt for this and cant use it so far.

    • #6975

      Hi Ashley,

      Thank you for posting on the Support Community.

      With regard to the issue, do you know which version of ActivInspire is in use?
      If you open ActivInspire and click on Help>About this will tell you the version number at the top of the window.

      If you are using ActivInspire 2.6 then I would recommend uninstalling this version and downloading ActivInspire 2.4 as we believe that this is a bug that has occurred in ActivInspire 2.6 which are software development team are aware of.

      You can download ActivInspire 2.4 from the below link:

      If you are using a different version of ActivInspire please try to use ActivInspire 2.4 and see if this helps.

      Kind regards,
      Promethean Technical Support
      Case 637521

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