January 21, 2019 at 6:02 pm #15211Erik VigelandParticipant
Is Activinspire software 100% compatible with Mojave yet? I have 70 staff members waiting to update to Mojave because they have other software that requires Mojave, but can’t because of Activinspire.
January 22, 2019 at 5:49 am #15216Adam K PrometheanModerator
Hi Erik Vigeland,
Thank you for posting.
Please see the system requirements for ActivInspire:
This operating system is only currently supported with the below product ranges:
ActivBoard 500 Pro, ActivBoard Touch, ActivPanel 5, ActivPanel 6 and ActivPanel i-Series only.
Promethean Technical Support
February 18, 2019 at 5:24 pm #15475Marcy CochranParticipant
I had the same question about Mojave. The support link that Adam K posted as a rely doesn’t link to anything and the answer he gave does nothing to answer the question. When will ActivInspire be optimized for Mojave and as a 64 bit application?
February 19, 2019 at 6:05 am #15476Adam K PrometheanModerator
Hi Marcy Cochran,
ActivInspire is supported on Mac OS Mojave.
We are aware that Apple are dropping support for 32 bit applications and our development team will be looking in to this for the next release of Mac OS.
In terms of optimisation for ActivInspire on Mojave, can you provide further detail on what you are referencing?
February 19, 2019 at 1:29 pm #15477Erik VigelandParticipant
I’ll say it again: Mojave has been out since October. Everyone on the planet knew that it was coming out and what the “new” features were going to be. All my other software vendors had beta versions going WELL BEFORE Mojave’s release. To not have the software ready yet is a punch in the face to all that have bought your products. Shame on Promethean. This is one of the reasons we will not be buying any more of your products.
February 19, 2019 at 5:07 pm #15479Jarrad PrometheanParticipant
Thank you for you feedback on this matter, Erik.
Our updated (as of this post) 2.14 ActivInspire software and 5.17 ActivDriver are compatible with macOS Mojave when used with our ActivBoard 500Pro and Touch interactive surfaces, and our i-Series, version 5, and version 6 ActivPanels, per the software’s system requirements. Earlier models of ActivBoard (100, 300, and 300Pro) may require ‘
activhardwareservice‘ to be manually enabled in System Preferences for interaction to be recognized.
If you are experiencing any specific issues with the software in Mojave or if there are any improvements to the software you would like to suggest, we can discuss and troubleshoot as appropriate in this thread, or though Phone, Chat, or E-mail correspondence.
October 27, 2019 at 3:02 am #18061Ryan MeauxParticipant
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- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)