Software Solutions
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    • #738
      Faustina GlinesFaustina Glines
      Participant

      I got the software this July and have used it off and on over the summer. As of this morning it refused to open. The school year is starting and I am struggling to get it to work.

    • #5094
      Anonymous
      Inactive

      Hi,

      Thank you for your post.

      Can you please explain exactly what happens? Do you get an error message?
      Does the ActivInspire splash screen come up and freezes?

      What operating system are you using?

      Thank you

      Miguel
      Promethean Technical Support (support case #564736)

    • #5095
      Anonymous
      Inactive

      I am having the very same problem. I am trying to open it on my mac laptop and the screen comes up that show the flames but the actual flames never display and the screen just sits there regardless of how long. There is no error message it just locks up. Please help!!

    • #5096
      Anonymous
      Inactive

      Hi,

      Sorry to hear you are experiencing the same issues.

      Do you know what version of ActivInspire you have installed?
      Please could you ensure that your Flash and Java are also up to date.

      Please let us know if you are still having any issues.

      Thanks

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