Firstly can I ask you completely remove ActivInspire and try downloading from http://www.PrometheanPlanet.com to ensure there wasn’t a problem with the install.
Can you confirm if you have an any messages ?
Finally please ensure your flash and JAVA are up to date.
If you would prefer to contact us directly, please go to http://www.prometheankb.com >area e.g. Projectors, Software > Contact Us. Please include the above reference number 489056 in the Existing Case Reference Number field.