What is ActivInspire?
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    • #386
      neitasha Timsneitasha Tims
      Participant

      The plus sign comes up when the wand touches the board but it will not move any items.

    • #4202
      Anonymous
      Inactive

      If the wand is not working with the pen in addition to the wand, there may be a hardware issue present we would like to troubleshoot with you. 

       

      If the Pens are able to operate this board while the Wand is not, that would indicate a fault in the ActivWand itself.  If the wand was purchased in the past year, we would be able to provide a replacement through its Return for Repair warranty.

       

      In either case, please contact Technical Support for assistance. 

       

      (Support Case 00489490)

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