Interactive Whiteboards
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    • #582
      Brad BrownBrad Brown
    • #4611

      To help direct our troubleshooting effects, please advise us
      of which model of ActivBoard is in use in this room.  The product code of that board (which can
      help determine the model of board in use) can be found on the same label is its
      serial number; Article 10474 from our Knowledgebase
      can help you locate that information. Please
      only post the product code of the board here


      Is this lack of writing seen only in the ActivInspire software
      or when using the computer’s desktop or other software on the computer (e.g. MS
      Paint, if the computer is Windows-based) in which annotations or commands can
      be made using pen input at the board in question?


      Also, does the same behavior present when other computers are
      used with this board which also has the up-to-date ActivInspire software and
      ActivDriver installed on them?  If
      needed, a package to use in installing that software can be downloaded from this
      on Promethean Planet


      (Support Case 00523592)

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