The flame is not white, red, blue, purple or flashing; it is unlit. The board is connected to my PC because I can hear the audio from my PC out of the Promethean speakers. It is also connected to the projector because it projects images from my PC. I cannot use the board because the pen cannot calibrate, due to the unlit flame.
1 – ensure the USB cable is connected correctly from the computer to the ActivBoard
2 – try a different USB port on the computer
3 – ensure the latest driver is installed. This can be found at http://www.prometheankb.com, article 10902
4 – try a different computer/laptop