Interactive Flat Panels
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    • #796
      Cynthia ZavalaCynthia Zavala
      Participant

      The flame is not white, red, blue, purple or flashing; it is unlit. The board is connected to my PC because I can hear the audio from my PC out of the Promethean speakers. It is also connected to the projector because it projects images from my PC. I cannot use the board because the pen cannot calibrate, due to the unlit flame.

    • #5233
      Anonymous
      Inactive

      Hi Cynthia,

      Thank you for your post.

      Please check steps below on the ActivBoard:

      1 – ensure the USB cable is connected correctly from the computer to the ActivBoard
      2 – try a different USB port on the computer
      3 – ensure the latest driver is installed. This can be found at http://www.prometheankb.com, article 10902
      4 – try a different computer/laptop

      Please let us know the outcome.

      Thank you
      Miguel
      Promethean Technical Support

    • #5234
      Anonymous
      Inactive

      I figured it out, I needed the driver reinstalled. Thanks so much!

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