Interactive Flat Panels
Viewing 2 reply threads
  • Author
    • #796
      Cynthia ZavalaCynthia Zavala

      The flame is not white, red, blue, purple or flashing; it is unlit. The board is connected to my PC because I can hear the audio from my PC out of the Promethean speakers. It is also connected to the projector because it projects images from my PC. I cannot use the board because the pen cannot calibrate, due to the unlit flame.

    • #5233

      Hi Cynthia,

      Thank you for your post.

      Please check steps below on the ActivBoard:

      1 – ensure the USB cable is connected correctly from the computer to the ActivBoard
      2 – try a different USB port on the computer
      3 – ensure the latest driver is installed. This can be found at, article 10902
      4 – try a different computer/laptop

      Please let us know the outcome.

      Thank you
      Promethean Technical Support

    • #5234

      I figured it out, I needed the driver reinstalled. Thanks so much!

Viewing 2 reply threads
  • You must be logged in to reply to this topic.