Software Solutions
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    • #733
      Peggy RogersPeggy Rogers
      Participant

      I downloaded the Activinspire for an older Dell computer and it is too slow and keeps freezing up. I need to switch it to a different computer, but it said I’m only licensed for one. What do I need to do to put it on the newer computer? Thanks!

    • #5067
      Anonymous
      Inactive

      Peggy,

      Thanks for posting. I’ve logged this against case number 546156.

      You should be fine if you simply remove the software from the original computer. On Windows you can use Add/remove Programs or Programs and Features, depending on the version; on Mac you can use the uninstaller utility in the Applications folder for Activinspire.

      If anyone continues to have difficulty from there, they should contact us directly over the phone or via email for further assistance. For you specifically, Peggy, I see that you also contacted us through the knowledgebase and will follow up through that case.

      Thank you,
      Daniel
      Promethean Technical Support

    • #5068
      Anonymous
      Inactive

      I should also point out that if you’re running professional edition, and did not have your license key recorded, you would want to pull it off of the original computer.

      For directions on how to do this, again, please contact us directly.

      Thank you,
      Daniel
      Promethean Technical Support

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