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    • #32069
      Rhiannon MoreauRhiannon Moreau

      I have a new activpen4T3. I am trying the install it or calibrate it for my board. The flame does not light up when I hover over it with the new instructor pen.

    • #32077
      Wendy PrometheanWendy

      Hi Rhiannon,

      Thank you for your community post.

      As this is more as technical support query, I will email you directly with a case number as we’ll need to know some information about the activboard, i.e. serial number and firmware versions etc.

      Please do not hesitate to get back to us with the case reference number after you receive the email if you have any questions, we’d be happy to help.


      Thank you,


      Kind regards,



      Promethean Technical Support


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