I have a new activpen4T3. I am trying the install it or calibrate it for my board. The flame does not light up when I hover over it with the new instructor pen.
Thank you for your community post.
As this is more as technical support query, I will email you directly with a case number as we’ll need to know some information about the activboard, i.e. serial number and firmware versions etc.
Please do not hesitate to get back to us with the case reference number after you receive the email if you have any questions, we’d be happy to help.
Promethean Technical Support