Interactive Whiteboards
  • This topic has 1 reply, 2 voices, and was last updated 4 years ago by Anonymous.
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    • #1607
      jlittletonjlittleton
      Blocked

      Having a lot of issues with this setup. Sometimes the USB won’t recognize and sometimes the projector will not display. It is very random. Has anyone else had this issue?

    • #8319
      Anonymous
      Inactive

      Hello jlittleton,

      The issue sounds like it is being caused by the cabling. Can you please confirm the model of ActivBoard and projector you have? 

      Also can you please confirm how the projector and ActivBoard are connected, do the cables go through a face plate/wallbox?

      What happens if you try a direct connection? 

      Finally can you please ensure you have the very latest driver installed (5.14.21). This can be downloaded from the below link:

      https://support.prometheanworld.com/product/activdriver

      Thank you.

      Craig 

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