Projectors
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    • #1375
      Liz AdsheadLiz Adshead
      Participant

      I have just installed a new lamp for my projector – model PRM35.  It is just flashing green on the power but will not start up at all.  I have tried everything with the remote and turning it on and off again. Do I need to press something in particular to turn it on? the instructions are really not helpful.

    • #6942
      Anonymous
      Inactive

      Hello Liz,

      Thank you for the post on the Promethean Support Community.

      There are no codes to press to make the projector strike on.

      Please re-seat the lamp in the lamp cavity and make sure the lamp door is closed and secured with the screw.

      Do you know the number of times the light flashes green as this might tell us what the issue may be?
      Can you try the lamp in another PRM-35 projector to verify that the lamp is a good working part?

      Regards
      Frances
      Promethean Technical Support

    • #6943
      Anonymous
      Inactive

      Was there a resolution to this issue??? I’m having the same issue  and need help.

    • #6944
      Anonymous
      Inactive

      Hi,
      I too have the same problem with the green light flashing after every second. I have swapped the lamp into another projector and it works. I have also disconnected the power but the flashing continues with the projector not coming on. Is there anything I can do?

    • #6945
      Anonymous
      Inactive

      Hi BaysiePS,

      Can you confirm how many times the power LED blinks as this will indicate the issue. 

      If changing the lamp resolves the issue, it could be that the lamp is faulty. 

      Once we know how many times the LED blinks we will be able to assist you further.

      Craig 

    • #6946
      Anonymous
      Inactive

      ssuarez said:

      Was there a resolution to this issue??? I’m having the same issue  and need help.

      To help resolve the issue we would need to know a little more information. How many times does the power LED blink? Does the lamp LED light up at all? 

      Can you please also confirm the model of the projector.

      Thank you,

      Craig 

    • #6947
      Anonymous
      Inactive

      I have the same problem, It is a PRM-45  it blinks for 20 time then goes solid, then 20 times then solid.
      The fan is running but the bulb never turns on.

    • #6948
      Anonymous
      Inactive

      Hi Cage,

      Have you tested another known working lamp inside the projector?

      If so, I would recommend following up with Promethean Technical Support directly and providing the serial number of this PRM-45 projector.

      You can contact us by email from the link below:
      https://support.prometheanworld.com/contact/

      Thanks,
      Adam
      Promethean Technical Support

    • #6949
      Anonymous
      Inactive

      I am having the same problem. We changed the lamp but it won’t turn on.  The green power light just keeps blinking and it doesn’t stop.  Thank you

    • #6950
      Anonymous
      Inactive

      Hello nikkim,

      The issue could be being caused by the replacement / new lamp or the projector. the fastest way to find out is to test a known working lamp in the projector.

      If the issue persists can you please contact us by email from the link below:
      https://support.prometheanworld.com/contact/

      Thank you,

      Craig 

    • #6951
      Anonymous
      Inactive

      I have this same issue.  The green light flashes 7 times.  I have a PRM 25.  Please help.

    • #6952
      Anonymous
      Inactive

      Hello schultingp,

      The 7 flashed indicated the lamp door has not been closed correctly. Can you please remove the lamp and re-seat it. 

      The lamp will not strike if the door is not closed for health and safety. 

      Please let me know if the issue persists,

      Craig 

    • #6953
      Anonymous
      Inactive

      Yay!  It works.  Thank you so much!

    • #6954
      Anonymous
      Inactive

      Glad we could help!

      If you ever need anything else please let us know.

      Kind Regards,
      Paul
      Promethean Technical Support
    • #6955
      Anonymous
      Inactive

      Hi,

      I am also having the same problem on a PRM35. SN-WPRM-35***Removed by Promethean***

      Power light blinks for 20 time then goes solid, then 20 times then solid.
      The fan is running but the bulb never turns on.

      I have tried a brand new genuine bulb and it does the exact same thing.

      This is only PRM35 in school. I have emailed support with serial number to see if covered.

      Any other help would be great.

      Thanks

      Ruairi

    • #6956
      Anonymous
      Inactive

      Hi ruairi83,

      Thanks for posting.

      I’ve removed your serial number from the Support Post, we”ll help to resolve these issues on the case that you have created with Promethean Technical Support.

      Thanks,
      Adam
      Promethean Technical Support

    • #6957
      Anonymous
      Inactive
      My Sony-vpl-Dx100  projector will start to turn on ( green light flashes 60 times) and 
      then the green flashing light turns to red and the projector does not come on? what shall i do? please help me.
    • #6958
      Anonymous
      Inactive

      Hi yesukal

      This model of projector is not Promethean hardware. We suggest you contact Sony. 

      Thank you,

      Craig 

    • #6959
      Anonymous
      Inactive

      Hi Craig can you send me a link or email to contact us, i haven’t info,
       thanks for your suggestion!!

    • #6960
      Anonymous
      Inactive

      Hi yesukal,

      Note that we don’t have contact details for Sony.
      Our suggestion is to search online for their contact details.

      Thank you

      Miguel
      Promethean Technical Support

    • #6961
      Anonymous
      Inactive

      Hi, our Promethean lamp has just been replaced but the green power light blinks 5 times and the lamp light is yellow and blinks 12 times. Can you please tell me what that means? Thanks.

    • #6962
      Anonymous
      Inactive

      Hi Promethean Support,

      It’s Brian (mix1966) again. I reset the main cable on the lower left of the Activboard and now the Power light flashes 20 times and goes solid

    • #6963
      Anonymous
      Inactive

      Hi mix1966,

      Thanks for posting.

      Is the lamp known to work in another projector of the same model? 
      The 20x flashing Power LED can indicate either a faulty lamp or faulty component inside the projector that gets the lamp to work.

      If the lamp was known to work, and the issue continues, I’d recommend contacting Promethean Technical Support directly and providing the serial number of the projector for further advice.

      Kind regards,
      Adam
      Promethean Technical Support

    • #6964
      Anonymous
      Inactive

      Hi Adam,


      Sorry, I replaced the whole projector (not just the lamp). It was brand new and just shipped from Promethean. I assume it is supposed to work.


      Thanks.

    • #6965
      Anonymous
      Inactive

      Hi mix1966,

      Thanks for your reply.

      I’d recommend contacting Promethean Technical Support directly and providing the serial number of the projector for further advice.

      Kind regards,
      Adam
      Promethean Technical Support

    • #6966
      Anonymous
      Inactive

      David Brown
      My Optoma DLP projector lamp light flashes 20 times

    • #6967
      Anonymous
      Inactive

      Hi DavidBrown,

      Thanks for posting.

      The projector model you have mentioned is not part of the Promethean product range.
      We would recommend that you contact Optoma for further assistance. 

      Kind regards,
      Adam
      Promethean Technical Support

    • #6968
      Anonymous
      Inactive

      Optoma is a good brand, very popular as far as I know…. most of its projectors are of high quality…. the problem you are facing may be due to some external damage problem, I think……..

    • #6969
      Anonymous
      Inactive

      I have the same problem! Mine blinks about 28 times before it starts the fan which runs for 20 more blinks and then off. It turns red at about 127 blinks. I tested this twice and it is about accurate to 2 blinks, I think. You start losing your mind after the second 100!

    • #6970
      Anonymous
      Inactive

      This is the SECOND new lamp purchased from an authorized Optima dealer.

    • #6971
      Anonymous
      Inactive

      HLEP!

    • #6972
      Anonymous
      Inactive

      I have an Optoma HD 180 DLP and among the many people who have gotten way over the rated life from their first bulb. BUT I’m trying to replace it now and all I get is a blinking green light, the fan turns on and off and about 2 minutes later, it turns the red light on indicating some bulb problem. I have the remote but it does not respond to it. It produces no light whatsoever.  HELP!!!

    • #6973
      Anonymous
      Inactive

      I have an Optoma HD 180 DLP and among the many people who have gotten way over the rated life from their first bulb. BUT I’m trying to replace it now and all I get is a blinking green light, the fan turns on and off and about 2 minutes later, it turns the red light on indicating some bulb problem. I have the remote but it does not respond to it. It produces no light whatsoever.  HELP!!!

    • #6974
      Anonymous
      Inactive

      Hi pcastellanos,

      Thanks for posting on the Promethean Support Community.

      The projector you have mentioned is not part of the Promethean product range but rather Optoma.
      We would recommend you contact them for further assistance.

      Kind regards,
      Adam
      Promethean Technical Support

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