[Diane Fouch DeMars]

Active Inspire (at home) crashes, haven’t worked on the one at school yet. Need to be able to plan and create for first day next week!! HELP Mac osx 10.10.4 AI v 2.4.66096. Used for 6 years at old district, now with new download, I can open flipcharts and edit but not save as….

[Anonymous]

Are the flipcharts being opened ones you created in a previous
version of the ActivInspire software or ones that were downloaded from a
publisher or from Promethean Planet? 
Have you been able to edit then save those same flipcharts previously?

 

When you attempt to save those flipcharts, are you presented
with any error messages or other indications? 
If so, what do those messages state? 
Otherwise, what happens when you attempt to save the flipcharts?

 

(Support Case 00565769)

[Anonymous]

Thanks for the quick reply! Yes, the flipcharts were made with a previous version. I have been able to edit but not save currently, but was able to edit and save and save as, etc. in the previous version. When I try to save with new version (new download, new activation code) no error messages just crash, “Active Inspire has quit unexpectedly.”

[Anonymous]

Hi Diane,

Please could you ensure that you Java and Flash are installed and up to date.

If you are still experiencing issues I would recommend contacting us directly.
I shall send you an email to reply to if you are still experiencing issues so we can investigate further.

Kind regards
Adam
Promethean Technical Support

[Anonymous]

Hi Diane,

I shall send you an email directly to further assist with this issue.
Please reply back to this email so we can further help resolve your issue.

Kind regards,
Adam
Promethean Technical Support

[Author]

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