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    • #754
      Diane Fouch DeMarsDiane Fouch DeMars
      Participant

      Active Inspire (at home) crashes, haven’t worked on the one at school yet. Need to be able to plan and create for first day next week!! HELP Mac osx 10.10.4 AI v 2.4.66096. Used for 6 years at old district, now with new download, I can open flipcharts and edit but not save as….

    • #5153
      Anonymous
      Inactive

      Are the flipcharts being opened ones you created in a previous
      version of the ActivInspire software or ones that were downloaded from a
      publisher or from Promethean Planet? 
      Have you been able to edit then save those same flipcharts previously?

       

      When you attempt to save those flipcharts, are you presented
      with any error messages or other indications? 
      If so, what do those messages state? 
      Otherwise, what happens when you attempt to save the flipcharts?

       

      (Support Case 00565769)

    • #5154
      Anonymous
      Inactive

      Thanks for the quick reply! Yes, the flipcharts were made with a previous version. I have been able to edit but not save currently, but was able to edit and save and save as, etc. in the previous version. When I try to save with new version (new download, new activation code) no error messages just crash, “Active Inspire has quit unexpectedly.”

    • #5155
      Anonymous
      Inactive

      Hi Diane,

      Please could you ensure that you Java and Flash are installed and up to date.

      If you are still experiencing issues I would recommend contacting us directly.
      I shall send you an email to reply to if you are still experiencing issues so we can investigate further.

      Kind regards
      Adam
      Promethean Technical Support

    • #5156
      Anonymous
      Inactive

      Hi Diane,

      I shall send you an email directly to further assist with this issue.
      Please reply back to this email so we can further help resolve your issue.

      Kind regards,
      Adam
      Promethean Technical Support

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