- This topic has 6 replies, 6 voices, and was last updated 5 years, 7 months ago by Anonymous.
September 23, 2015 at 10:22 pm #937Michele NapierParticipant
In a self paced question set using active expression 2 devices, my students can only answer one question and when they hit send the promethean guy shows on their screen and they can’t get to the next question. Please help.
September 24, 2015 at 8:05 am #5555AnonymousInactive
Thank you for your post.
In regards to your issue can you please confirm the version of ActivInspire you have installed? You can find this information by opening the software and clicking on help and about.
Also can you please can you confirm how you have set the questions up? Is the session multiple choice / free text?
We look forward to hearing from you.
February 15, 2016 at 11:06 pm #5556AnonymousInactive
I am having the same issue as the above person and I am running 2.4.6. We are using free text questions and multiple choice. We have several sets of ActivExpression2’s and only one of the hubs is working. The rest do not allow the self paced….just answers one question and then it has the man come up. Sometimes you can turn it on and off and it will come up with the next question, but the majority of the time, it comes back with the first question again. Please help! I did a training today for 70 teachers and no one can use this!
February 16, 2016 at 5:08 am #5557AnonymousInactive
Thanks for posting. Firstly we would advise that you update to the latest versions of both ActivInspire (2.5) and the latest ActivDriver (5.12). Also it may be worth checking if there is a firmware update available for your ActivHub.
Something that can be known to cause this if is you have the “Allow students to retry incorrect answers” box checked, as you are using free text responses there is no correct answer so please be sure this is un-ticked.
Please let us know if this resolves your issue.
Promethean Technical Support
February 21, 2016 at 4:29 pm #5558AnonymousInactive
Hello, I also have the same problem. I have the latest ActivInspire update and the ActivDriver on the ActivHub is v6.1. My expressions have v12.05 B01. Can you advise what I can do next to rectify this?
February 22, 2016 at 12:38 pm #5559AnonymousInactive
Please upgrade the firmware on the ActivHub only following instructions in the link below:
Please let us know the outcome.
Promethean technical Support
February 23, 2016 at 2:16 pm #5560AnonymousInactive
After everything else on the system was updated (software and driver), the option to Upgrade the Firmware on the hub is greyed out and will not allow me to proceed. Any suggestions?
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