- This topic has 4 replies, 3 voices, and was last updated 1 year, 10 months ago by Anonymous.
March 9, 2017 at 3:07 pm #2346AnonymousInactive
We can use the Voice Search, Skype, etc. fine and get audio and video, but we have teachers trying to use the video recording feature of the Webcam App and it does not seem to be recording audio. We have tried playback on the ACG and also tried sending the video to Google Drive and still do not get audio.
March 10, 2017 at 7:42 am #9645AnonymousInactive
Thanks for posting on the Support Community.
With regard to the issue raised, is the Webcam App you have mentioned one that has been downloaded on the Google Play store? Or is this part of the built in Camera feature on the ActivConnect G-series when a webcam is connected?
So we can try to replicate this, please can you tell us the exact steps you are doing (and any additional settings that you have changed).
To double check, does your webcam include the microphone built in?
If the webcam is used on a computer, does this require additional drivers to be installed to use the webcam?
I look forward to your reply email.
Promethean Technical Support
March 10, 2017 at 2:11 pm #9646AnonymousInactive
Using the built-in camera feature native to the ActivConnect G-series.
The webcam does have a built in microphone and works fine with the ACG when using Voice Search or Skype. We have tried playback of the video clip on the ACG and even shared it to Google Drive and neither one had audio. It’s like the Camera app does not record audio. There are setting in the Camera app for Resolution and quality, but nothing about audio.
March 10, 2017 at 3:20 pm #9647AnonymousInactive
The in-built camera app does not record audio. There may be 3rd party apps available that do record both video and audio but these would be unsupported.
If we can be of any further assistance please do not hesitate to get back in touch.Kind Regards,PaulPromethean Technical Support
April 12, 2018 at 12:16 pm #9648AnonymousInactive
With recent updates the issue has been resolved.
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