Interactive Flat Panels
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    • #18102
      Jasper J.Jasper de Jong
      Participant

      Unfortunately I have no touch controls on my ActivPanel since upgrading my Macbook to Catalina on release. This is a big problem and can’t teach the way I like.

      When will there be a fix? Thanks!

    • #18114

      Hi Jasper,

      Thanks for posting.

      Please be aware that Catalina is currently an unsupported operating system with the ActivDriver and ActivInspire software.

      We hope to have a new version released soon which will help with this issue.

      I’d recommend however ensuring that you do have the latest available ActivDriver installed as this would be required for touch to work. The current version is 5.18.12.

      Kind regards,
      Adam

      Promethean Support

    • #18792
      Jasper J.Jasper de Jong
      Participant

      Touch is still not working using Catalina and an ActivPanel. I have installed v.5.18.18.

      How do I fix this. It’s unworkable.

    • #18793

      Hi Jasper,

      Please could you follow the below article and ensure that this is set:

      1737

       

      Kind regards,

      Adam

      Promethean Support

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