I need the professional version, but the downloads only install personal. I have my activation key, and I’ve tried uninstalling and reinstalling, but it never gives me the option of picking professional: it automatically goes with personal.
Thanks for your post.
Note your case number is: 00487901
Please have a look under Help > About. On the Window that opens you should see above in bold a text saying Promethean Professional or Promethean Personal.
If it is the Personal, please click on the bottom on Register to input your activation key.