Software Solutions
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    • #35589
      ratha nadarajratha nadaraj
      Participant

      Hi,

      I am using an old model promethean board and a windows 7 laptop.

      I am unable to successfully run activeinspire, and classflow .

      I am planning to get a windows 10 or newer laptop but I am not sure if this will resolve the problem.

      I attach my Promethean board model below.

      I used to be able to run classflow, activeinspire, zoom etc all at the same time while using desktop annotate feature. Now I am unable to use more than one application and even then the pen or screen will freeze or fail to function.

      Any help will be welcome.

       

       

       

       

    • #35592
      Paul PrometheanPaul Promethean
      Moderator

      Hi Ratha,

      Thanks for posting.  This may be an issue of the amount of your computers processing power/ram being taken up by these programs as they get bigger and bigger but it could also be the ActivBoard.

      We would suggesting ensuring that your ActivBoard is running up to date firmware, please follow this article (following 78″ ActivBoard) to get to 8.10 build 7 if you are not there already – https://support.prometheanworld.com/s/article/1038?language=en_US

      And if you already are on this or still have the same issue update again following: https://support.prometheanworld.com/s/article/1779?language=en_US

      We look forward to hearing back from you with the results.

      Thanks

      Paul

    • #36004
      ratha nadarajratha nadaraj
      Participant

      Hi Paul,

      I have done the necessary upgrades. The board worked for a while then started to behave erratically!

      I have sent started to use a newer laptop and windows 10 and it seems to be behaving.

      Thanks

    • #36005
      James PrometheanJames Promethean
      Moderator

      Hi Ratha,

      Thanks for keeping us up to date.

      We are glad to hear that the ActivBoard is behaving with a new laptop connected.

      Please let us know if there is anything else you need help with with.

       

      Thanks

      James

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