One set of pens stopped working 2 days ago. The dark gray pens will not work, but the secondary pens (light gray) do. I have tried everything to fix the problem, but nothing has worked. Any suggestions?
Thank you for your post.
Can you please confirm if the two dark grey pens work on another ActivBoard? This will help identify if there is an issue with the ActivPen or the ActivBoard.
I tried them on a board in the next room and they did not work there either.
It seems that the pens may be faulty.
Please contact us directly via https://support.prometheanworld.com/contact/ and provide us the serial number of the board or invoice of the pens.
NOTE: do not post this information in the forum
Promethean Technical Support