What is ActivInspire?
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    • #1253
      Alice WoltersAlice Wolters
      Participant

      One set of pens stopped working 2 days ago. The dark gray pens will not work, but the secondary pens (light gray) do. I have tried everything to fix the problem, but nothing has worked. Any suggestions?

    • #6452
      Anonymous
      Inactive

      Hello Alice,

      Thank you for your post.

      Can you please confirm if the two dark grey pens work on another ActivBoard? This will help identify if there is an issue with the ActivPen or the ActivBoard.

      Thank you,

      Craig

    • #6453
      Anonymous
      Inactive

      I tried them on a board in the next room and they did not work there either.

    • #6454
      Anonymous
      Inactive

      Hi Alice,

      It seems that the pens may be faulty.

      Please contact us directly via https://support.prometheanworld.com/contact/ and provide us the serial number of the board or invoice of the pens.

      NOTE: do not post this information in the forum

      Thank you

      Miguel
      Promethean Technical Support

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