Software Solutions

This topic contains 4 replies, has 3 voices, and was last updated by Adam K Promethean Adam K Promethean 9 months ago.

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  • January 17, 2019 at 4:29 pm #15160
    K Muzungu
    K Muzungu
    Participant

    I use Activinspire 2.13 on Windows 10.

    When I google “activinspire super slow” I get some results like “ActivInspire loading slow and slow page transition — Promethean …” but on the Promethean community site I get an error 404 and if I search for it in the forum, it does not exist any more. … Why? Where is it?

    When I try to edit .flipchart files (4MB) on my laptop ( not connected to a Prowise board) then switching pages is suuuuper slow! Also printing to a .pdf takes literally ages.

    Anyone experiencing the same problem?

    Anyone has a solution for that?

    cheers,
    Klaus

  • January 17, 2019 at 5:04 pm #15161
    Erin Henry
    Erin Henry
    Participant

    Same issues here with the software and with finding the answers.

  • January 18, 2019 at 6:17 am #15177
    Adam K Promethean
    Adam K Promethean
    Moderator

    Hi K Muzungu, Erin Henry

    Thanks for posting.

    The previous forum post was unfortunately lost when we transitioned to our new platform recently. This post reflected issues with slow behaviour seen in ActivInspire 2.14 however rather than 2.13.

    If you click on Help>About within ActivInspire, can you confirm the full version number you are using?
    Are both of the computers you are using part of a school network? Do other users have this issue?

    I look forward to your reply.
    Adam
    Promethean Support

  • January 18, 2019 at 10:17 am #15179
    K Muzungu
    K Muzungu
    Participant

    sorry, the correct version is 2.14.67304 (the license agreement is 2.13) Personal Edition

    Now I checked what version we are using on the Prowise boards in our school. It is version 1.8.64868. My colleagues use 1.8 and dont have problems.

    Is there a backwards compatibility problem maybe?

    BUT also ActiveInspire is taking ages to boot on my laptop. During startup there appears a black square behind the ActiveInspire startup picture/logo. Task Manager says process inspire.exe “not responding”.  After a while it finally is up.
    I have just now uninstalled inspire, downloaded the latest version and installed it again. Same behaviour. Super long startup time, about 2min. And switching to next page about 4min.

     

  • January 18, 2019 at 10:54 am #15180
    Adam K Promethean
    Adam K Promethean
    Moderator

    Hi K Muzungu,

    In this instance, I would recommend uninstalling your current ActivInspire 2.14 version, and installing 2.13 prior (as this was not a known issue in this version).

    You can download this on the link below:

    https://promethean.box.com/v/ActivInspire-v2-13-WIN

    I hope this information helps.

    Adam
    Promethean Technical Support

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