Interactive Flat Panels
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    • #33167
      Tara PlouffTara Plouff
      Participant

      The panel is an AP6-75-4K. It already has a new Android box due to a warranty issue. Board is completely updated. It hangs at the load screen (occasionally) first thing in the morning when the teacher turns the board on.

    • #33184
      Craig PrometheanCraig Promethean
      Moderator

      Hello Tara,

      Thank you for your post.

      Can you please confirm what screen shows when it freezes, is it the ActivPanel welcome screen or the OPS-G welcome screen?

      Does the screen unfreeze and move on or do you have to power reset the full ActivPanel?

      Do you know the firmware version the ActivPanel is running?

      We look forward to hearing from you.

      Kind regards,

      Craig

    • #33189
      Tara PlouffTara Plouff
      Participant

      Hi Craig,

      The screen freezes on the following image.

      The only way to fix it is to do a power reset. The firmware is 4809.

    • #33199
      Craig PrometheanCraig Promethean
      Moderator

      Hello Tara,

      Thank you for the image.

      I am going to send you a direct email to get a little more information from you.

      Please keep an eye on your inbox.

      Kind regards,

      Craig

    • #36758
      hamzahamza
      Participant

      Hi @Tara Plouff ,

      Did your problem fixed yet? I’m facing the same issue the board hangs on the exact same screen.

      Any help i will appreciate it.

       

      Regards,

      Hamza.

    • #36767
      Tara PlouffTara Plouff
      Participant

      Hi Hamza,

      If I remember correctly, I believe I reinstalled the firmware using a USB drive. Contact Promethean for the correct firmware file for your panel. Just be sure to follow the directions exactly. Good luck!

      Tara

    • #36770
      hamzahamza
      Participant

      Hi Plouff,

       

      Thanks a lot I really appreciate your help.

       

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