Software Solutions
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    • #37170

      I recently setup a myPromethean account to manage our boards (we have 14). I had the panel management app working, and all boards and users registered/added. Suddenly, I have lost access to Panel Management. No warning. I’ve since read an update doc, that says all users will be reset to ‘Teacher’, apart from the main admin BUT the account I was using is the only one I’ve setup to administer… I don’t understand! ;-/

      Anyone had similar experience? I’ve sent an email to tech support also…


    • #37181

      Hi Richard,

      Due to the nature of this issue, i’d recommend following this up via your email with Promethean Support.





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