Interactive Whiteboards
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    • #1096

      When using the pen tool in Activeprimary, it will not draw, but acts as a select tool. Any ideas?

    • #5972


      Note that we no longer support ActivPrimary and as such recommend that you upgrade to ActivInspire from

      Also it could be that you are already using ActivInspire in Primary mode and if that’s the case, to resolve this issue, change the settings in ActivInspire as per below:

      – Open ActivInspire
      – Click on File
      – Click on Settings
      – Ensure you are in the Settings tab
      – Click on Dual Mode ActivBoards
      – Change the settings in the dropdown menus as per below:

      Touch input handling > Touch and ActivPen
      Touch interoperability > Default
      Default tool for touch > Pen
      Default object interaction mode > Any

      – Click on Done
      – Test the pen

      (You may need to reboot ActivInspire for the changes to take effect).

      Please let us know if you require further assistance.

      Kind regards,

      Promethean Technical Support

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