Interactive Whiteboards
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    • #32070
      Alison MannAlison Mann


      I am a teacher trying to use my Promethean board that has always worked, but suddenly the pens stopped working.  IT is not being helpfut at all.

      I do have Windows 7 (which I know is a problem itself), 64 bit. Everything is plugged in, flame is white.

      Driver – V.5.8.463

      Firmware – V8.04 Build 4

      Can anyone help point me in the right direction or help in any way (simple terms please LOL)



    • #32079

      Hello Alison,

      Thank you for contacting Promethean Technical Support.

      To better assist you with the issue you reported, we kindly ask you to ensure that the ActivBoard is securely connected to the computer and to confirm if it is detected in ActivManager and if you are able to calibrate the board.

      Have you tested another pen? Is there any change in the colour of the flame when you place the pen on the board?

      Please, also provide the model number of this board, so that we provide further assistance.

      We look forward to hearing from you.

      Kind regards,


      Promethean Technical Support

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