We have a couple hundred Promethean Boards in our school district that we purchased several years ago. They have been working fine. We had to purchase 2 more a couple years ago. Our original model was not available, so we got the model PRM-AB378-02. Problem is, none of our pens will work on those 2 boards. All the other pens work fine on the previous model. Any suggestions? Should any Promethean Pen work on this model? The 2 boards in question are not in warranty anymore, so hoping to get this resolved without much cost. Our computers are Macs. In the control panel, it shows the driver version is 5.11.7, firmware is v8.04 Build 4, connection is USB.
From what you have described it definitely sounds more of a compatibility issue between the ActivPens.
If you have older ActivBoards prior to the AB378 the pens will not be compatible.
Please refer to article 10411 on http://www.PrometheanKB.com which will show you which pens are compatible with the ActivBoard.
Should you have any further issues please do not hesitate to get in touch.
Promethean Technical Support