- This topic has 8 replies, 4 voices, and was last updated 5 years, 1 month ago by Anonymous.
October 20, 2015 at 5:24 pm #1029Karrie GaletkaParticipant
I have a board using ActivInspire and we’re running Windows 10 and only one teacher has this issue. When using the pen, it is spotty, or jagged; so more like dashes than a straight line. I have unplugged the power to the board and plugged in. I have tried a different USB cable to the computer as well as re-calibrating. I have tried this with 2 different pens and it’s the same outcome. It is running firmware v8.07 build 2, Driver Version V 126.96.36.199. The bottom says: Version 5.11.7. I have considered uninstalling and reinstalling ActivInspire. Thoughts?
October 20, 2015 at 11:48 pm #5807AnonymousInactive
We have recently released a new driver to help with issues with Windows 10. Can you please remove your current driver and then go to http://www.PrometheanKB.com and search for article 10902 to download.
Once you have updated the driver please test the interaction again.
October 21, 2015 at 1:02 pm #5808AnonymousInactive
Seems to have worked. Grateful and thanks.
October 21, 2015 at 4:30 pm #5809AnonymousInactive
Ok, well it is continuing now after some usage. Other thoughts?
October 21, 2015 at 9:29 pm #5810AnonymousInactive
Thank you for getting back to us.
Can you confirm that driver 5.12 is installed and that you removed your current driver before installing the latest driver?
Also can you please provide us with the model number of your ActivBoard and the firmware (this can be found in your ActivManager control panel).
October 22, 2015 at 5:30 pm #5811AnonymousInactive
Firmware: v8.07 build 2
Yes, I did uninstall first and reinstall.
October 22, 2015 at 7:51 pm #5812AnonymousInactive
I also tried a different computer and to reiterate a different USB cord. Firmware?
October 23, 2015 at 1:08 pm #5813AnonymousInactive
Thanks for posting.
We’ll send you the firmware outside of this thread. To upgrade the firmware please follow article 10800 at http://www.prometheankb.com.
I’m hoping this will resolve the issue, though if not we’d like to know a little more about the issue. In particular, if you can respond to the email we send with a flipchart or screenshot showing the issue, we’d like to review further.
In particular, this type of issue could be hardware related, and if so we’d like to troubleshoot further and may ultimately need to revert to warranty for which we’d need to be in contact over the phone or via email.
I’m hoping this resolves the issue but please let us know.
Promethean Technical Support
October 23, 2015 at 3:07 pm #5814AnonymousInactive
Can you please send the file to me at email@example.com? Thanks
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