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    • #35116
      mildok1 mildok2mildok1 mildok2
      Participant

      Have a same problem like in:

      pen not responding

      I have a:

      Product Code: ABV378E100

      How can I get drivers?

    • #35137

      Hello,

      Can you please let us know a few additional details regarding your issue?

      What computer are you using and what version of OS are you running?

      Have you tried another computer with this board? Do you get the same issue?

      Are you getting a connection at all?  What color is the flame on the board?

      What version of the ActivDriver do you currently have installed on your computer?

      Are you connected directly from the computer to the board, bypassing any docks, hubs, wallboxes, or adapters?

      How long is the USB cable you are using?  Have you tried a known working cable?

      Please let us know these details and we can investigate further and send the appropriate files to you.

      Thank you,

      Krista

      Promethean Escalations Team

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