Accessories
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    • #31363
      Katie MonroeKatie Monroe
      Participant

      I have a promethean 300 board that is showing as connected and sound is pushing through speakers.  However, the pen is not being recognized.  I have tried numerous pens and am running latest software:

      Activ Software: 2.18.68238

      5.8.46.3 board

      5.18.19 activdriver

    • #31394
      Karen PrometheanKaren Promethean
      Moderator

      Hi Katie,

      Thank you for your post.

      Due to the nature of this issue, we will be contacting you directly by email with specific questions and troubleshooting.

      Kind Regards,

      Karen

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