Interactive Whiteboards
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    • #32218
      Anne DegenhartAnne Degenhart
      Participant

      the flame on my borad won’t change from purple. I’ve tried powering down and unplugging everything, but it doesn’t change and the pens aren’t working. I have the latest update I believe.

    • #32230

      Hello Anne,

      Thank you for contacting Promethean Technical Support.

      To better assist you with the issue reported, we kindly ask you to provide details on the model of ActivBoard you have, as well as the version of ActivDriver installed on the computer connected to the board https://support.prometheanworld.com/article/1012/ and the operating system running on the computer itself.

      We recommend connecting the board directly to the computer, with a single USB cable no longer than three metres and bypassing any wall-boxes or third-party cabling.

      Please, also test the connection with a different USB cable, a different computer and pen.

      Is the board detected in ActivManager?

      We look forward to hearing from you.

      Kind regards,

      Arianna

      Promethean Technical Support

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