Interactive Flat Panels
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    • #35039
      Daniel JonesDaniel Jones



      I am currently using activinpsire.  However, after around 5-10 mins, I can no longer use the pen feature.  The curser moves but can no longer write on the board.  I am using Windows 10.  Been using it for years, but this has only just started happening.  Driving me crazy.


      Can someone help?


      thank you

    • #35098
      James PrometheanJames Promethean

      Hi Daniel,

      Thanks for your post.

      A few questions to help us get a clearer picture of this matter:

      1. Are you aware of any updates to ActivInspire or your OS which occurred prior to this issue presenting itself?
      2. What versions of ActivInspire, Windows and ActivManager (if installed) are you currently running?
      3. Are you using an ActivBoard (with a projector) or ActivPanel?
      4. If an ActivPanel, is this issue still present when using your finger instead of the pen?




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