Interactive Whiteboards

This topic contains 1 reply, has 2 voices, and was last updated by  Anonymous 11 months, 2 weeks ago.

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  • #3355

    Anonymous

    My pen is not writing fluidly on my board.  It will start, then I have to go back and fill in lines and dashes that it didn’t show up for as I wrote. I have replaced the nib; it didn’t help. I updated my driver; that did not change anything.

  • #13989

    Anonymous

    Hi Lindaj,

    Thanks for posting.

    Can you help to provide the model number for the product that you are using?

    Do other ActivPens of the same model work correctly on your hardware?

    What’s the current version of firmware installed

    Kind regards,
    Adam
    Promethean Technical Support

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