Interactive Whiteboards
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    • #3355
      Anonymous
      Inactive

      My pen is not writing fluidly on my board.  It will start, then I have to go back and fill in lines and dashes that it didn’t show up for as I wrote. I have replaced the nib; it didn’t help. I updated my driver; that did not change anything.

    • #13989
      Anonymous
      Inactive

      Hi Lindaj,

      Thanks for posting.

      Can you help to provide the model number for the product that you are using?

      Do other ActivPens of the same model work correctly on your hardware?

      What’s the current version of firmware installed

      Kind regards,
      Adam
      Promethean Technical Support

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